Terms & Conditions

Last updated: March 2026

1. About us

Debt Freedom Solutions is a trading name of [Company Name] Limited, a company registered in England and Wales (Company No. [XXXXXXXX]), with registered office at [Registered Address].

References in these terms to "we", "us" or "our" mean [Company Name] Limited trading as Debt Freedom Solutions.

For questions about these terms, you can contact our compliance team at: compliance@debtfreedomsolutions.co.uk. For all other enquiries, please use our contact page.

2. What our service is (and is not)

Debt Freedom Solutions is an introducer and marketing service. This means:

• We collect enquiries from people who may be looking for legal help with debt.
• Where an enquiry appears suitable, we may pass the enquirer's details to one or more authorised and regulated legal partner firms.
• The legal partner firm then contacts the enquirer independently to assess whether they can help.

We are not a law firm. We are not authorised or regulated by the Solicitors Regulation Authority (SRA) or any other legal regulatory body. We do not provide legal advice of any kind. Nothing on this website is legal advice, and nothing we say to you constitutes a solicitor-client relationship.

Any legal services you receive will be provided by the independent legal partner firm you choose to instruct, under a separate agreement between you and that firm.

3. Using our website

By accessing and using this website, you agree to these terms. If you do not agree, please do not use the website.

You agree not to:

• Use the website in any way that is unlawful or harmful.
• Submit false, misleading or fraudulent information through any form.
• Attempt to gain unauthorised access to any part of the website or its systems.
• Use automated tools (bots, scrapers, etc.) to access or collect data from the website without our written permission.
• Transmit any viruses, malware or other harmful code.

We reserve the right to suspend or block access to the website for anyone who breaches these terms.

4. Submitting an enquiry

When you submit an enquiry through our website, you confirm that:

• You are at least 18 years old.
• You are a UK resident.
• The information you provide is accurate and complete to the best of your knowledge.
• You consent to us contacting you in relation to your enquiry.
• You understand that submitting an enquiry does not create any obligation on you, us, or any legal partner firm.

We do not charge you a fee for our introducer service. Any fees you pay will be charged by the legal partner firm you choose to instruct, under their separate terms.

5. Our legal partner firms

Our legal partner firms are independent businesses. They are authorised and regulated by the Solicitors Regulation Authority (SRA). We are not responsible for the services, advice, conduct or outcomes provided by any legal partner firm.

If you choose to instruct a legal partner firm, your contract for legal services will be with that firm directly. Their own terms and conditions, client care letter, and engagement terms will apply. We recommend you read those documents carefully before instructing any firm.

Any fee cap, results guarantee, or other commitment described on this website relates to offers made by specific partner firms under their own terms. These are not commitments made by Debt Freedom Solutions. You should confirm all terms directly with the firm before proceeding.

6. No guarantee of outcome

We do not guarantee that:

• A legal partner firm will take on your case.
• Any debt will be found to be unenforceable, reduced or written off.
• Any particular legal or financial outcome will be achieved.

Debt challenge services are not suitable for everyone. Legal outcomes depend on the specific facts, documentation, and the law as it applies to your individual case. You should take independent financial and legal advice before making any decisions about managing your debts.

7. Our liability to you

We take care to keep the information on this website accurate and up to date, but we do not guarantee it is complete or error-free. The content is provided for general information only and does not constitute legal, financial or professional advice.

To the fullest extent permitted by law:

• We exclude all liability for any loss or damage caused by your reliance on information on this website.
• We are not liable for any loss or damage arising from the services (or failure to provide services) by any legal partner firm.
• We are not liable for any indirect, special or consequential losses, loss of profit, loss of data, or loss of opportunity.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

Our total liability to you for any claim arising in connection with our introducer service shall not exceed £100.

8. Intellectual property

All content on this website, including text, images, graphics, logos and code, is owned by or licensed to [Company Name] Limited and is protected by copyright and other intellectual property laws.

You may view and print pages from this website for your personal, non-commercial use. You must not copy, reproduce, distribute, publish or sell any part of this website without our written permission.

9. Third-party links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not control those websites and we are not responsible for their content or their privacy practices. Linking to a third-party website does not imply our endorsement of it.

10. Complaints

If you are unhappy with our introducer service, please contact our complaints team in the first instance:

• Complaints email: complaints@debtfreedomsolutions.co.uk
• Post: [Company Name] Limited, [Registered Address]

We will acknowledge your complaint within 5 working days and aim to provide a full response within 28 days.

Complaints about the legal services provided by a partner firm should be directed to that firm in the first instance. SRA-regulated firms are required to have a complaints procedure and must tell you about the Legal Ombudsman service.

11. Changes to these terms

We may update these terms from time to time to reflect changes in our service, legal requirements, or for other reasons. We will update the "Last updated" date at the top of this page when we make changes. Continued use of the website after any change constitutes your acceptance of the updated terms.

12. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising in connection with these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in Scotland or Northern Ireland, you may also be able to bring proceedings in the courts of Scotland or Northern Ireland respectively.

13. Contact us

If you have any questions about these terms, please get in touch with our compliance team:

• Compliance email: compliance@debtfreedomsolutions.co.uk
• Post: [Company Name] Limited, [Registered Address]

For all other enquiries, please use our contact page.